Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Wixlogap designs and makes solid-wood furniture and delivers to every country listed above. This page explains how Wixlogap ships orders and solves delivery issues for furniture purchases. All prices are shown in USD, and nothing is due on arrival — import tax, duties, brokerage, and customs processing are already included at checkout (no doorstep charges where this applies).
How Wixlogap packs and ships furniture
Each piece is prepared for a tough trip with firm boards, dense foam, and reinforced corners. Large panels carry clear “This Side Up” markings to guide handlers. Smaller items travel with parcel carriers; larger or heavier pieces ride on furniture trucks. At checkout, you’ll see the full USD total (freight, handling, fuel, taxes, duties, and brokerage if needed). No payment is taken at the door.
Notes for clarity
Estimated window: Checkout shows an arrival range that combines build time and travel time.
U.S. sales tax: Added at checkout where required and included in the USD total.
Taxes & duties: Prepaid at checkout for eligible international orders — no customs charges on delivery.
Payments: No COD. Accepted methods appear at checkout (major cards, PayPal, supported wallets) and are always charged in USD.
Address checks: Carriers confirm addresses. If anything is missing or restricted, Wixlogap will ask for a fix before sending to prevent delays.
Where Wixlogap delivers
Shipping is available to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. Wixlogap cannot deliver to PO Boxes, APO/FPO/DPO, or certain remote territories (for example Puerto Rico, Guam, U.S. Virgin Islands, and some outlying islands in Europe or Australia). A standard street address is required for safe truck access and lift handling. If the destination is outside this list, has vehicle limits, or involves tight stairs or small elevators, contact Wixlogap first so options and any third-party services can be reviewed.
Carriers and service levels
Parcel routes use UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express for international lanes. Bulky or heavy furniture travels by furniture freight with a truck lift and ground-level drop-off at the curb or driveway. This service does not include in-home placement, stairs, assembly, or packaging removal. Freight partners usually call or text to set a delivery window; pallet wrap may be added for extra protection.
For some higher-value shipments, an adult signature (18+) may be required; your tracking email will say when this applies. Parcel carriers typically make up to three attempts before holding at a local facility or access point; ID may be required for pickup. If “Authority to Leave” is available and selected, risk transfers after a successful scan at the delivery point (not available when a signature is required).
Lead time vs. transit time
Lead time is the period before pickup used for checking, packing, and labeling. Transit time begins after the carrier collects the order. Business days are Monday–Friday (EST); U.S. federal holidays are excluded. International routes may need extra time for security and customs. Severe weather, local holidays, labor actions, or network backlogs can add 1–3 business days. Address changes after dispatch may require a reroute fee and can delay delivery.
Cut-off: Orders confirmed before 2:00 PM EST usually enter processing the same business day.
Rates and timeframes (USD, furniture only)
All amounts below appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.
| Region | Coverage | Lead Time | Transit | Flat Freight | Free From |
|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 days | 6–8 days | $15 | $299 |
| Europe + UK | UK, FR, DE, ES, IT, BE, PT | 1–2 days | 7–9 days | $18 | $399 |
| Oceania | Australia | 1–2 days | 9–10 days | $20 | $499 |
Solid wood is dense and often oversized, so carriers may charge by size as well as weight. Dining tables, media units, and other large pieces commonly travel on furniture freight with a truck lift and cargo insurance. Multi-item orders may ship in separate boxes to reduce risk; when helpful, boxes are banded to a single pallet. Wixlogap subsidizes part of the freight, and both the reinforced packing and the total due are shown clearly at checkout.
Taxes, duties, and customs (international)
For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Wixlogap ships with taxes and duties prepaid. Import VAT/GST, duties, brokerage, and customs processing are included in the USD total at checkout. Do not pay the driver. If anyone asks for payment at delivery, contact Wixlogap immediately.
U.S. orders: Any required state/local sales tax appears at checkout and is included in the USD total.
Paperwork: The shipment travels with the documents needed for customs to support quick clearance.
Order processing and dispatch
Most furniture moves into final checks and packing within 1–2 business days. Orders confirmed before 2:00 PM EST usually begin the same business day; later confirmations start the next business day. Pre-order or made-to-order items depart after completion, with an estimated ship-by date shown in the order confirmation. If a cart contains items with different lead times, Wixlogap may ship ready items first or hold to consolidate; the confirmation will state which method applies.
Support hours: Messages receive a reply within 1 business day (Mon–Fri, EST).
Verification: For account safety, Wixlogap may request order checks (address or payment). Missing information can delay dispatch.
Origin and staging facility
19613 Temple Ave, South Chesterfield, VA 23834 is Wixlogap’s primary dispatch point for shipping to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT. Freight terminals can generally hold shipments for 3–5 business days; storage beyond that window is billed at carrier cost.
Access, placement, and assembly
Many items ship partly disassembled to protect key parts and make setup easier. An illustrated guide and a basic tool (often an Allen key) are included. Typical assembly time is 20–30 minutes with two adults working on a clean, soft surface.
If your building has tight turns, small elevators, gated entries, stair carries, or truck limits, notify Wixlogap before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as upgrades at third-party rates. Possible carrier-cost fees include missed freight appointments, lift refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible damage noted with the driver, Wixlogap handles the claim and no re-delivery fees apply.
Tracking and updates
When an order leaves 19613 Temple Ave, South Chesterfield, VA 23834, Wixlogap emails a confirmation with a tracking link. Please allow 24–72 hours for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If there is no movement after 72 hours, contact Wixlogap so the carrier can be checked. The Estimated Delivery window on the tracking page updates as the shipment moves through hubs.
Damage, loss, or other issues
Please inspect packages at delivery. If an item arrives damaged, notify Wixlogap within 72 hours and include the order number plus clear photos or a short video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed. For small cosmetic issues, Wixlogap can often send replacement parts or a touch-up kit quickly.
If tracking shows no progress for 7+ days, or delivery has not occurred within 14 business days from ship date, contact Wixlogap. Once the carrier confirms loss, Wixlogap will send a replacement at no charge or issue a full refund in USD. Shipments refused or undeliverable due to repeated missed appointments or incorrect addresses may return to sender; Wixlogap can re-ship after address verification and payment of any return, storage, or re-delivery fees at cost.
Changes and cancellations
Orders that have not entered packing or shipped can be canceled — please reach out as soon as possible, ideally within 24 hours of purchase. After handoff to the carrier, cancellation isn’t available. After delivery, see Wixlogap’s Return & Refund Policy. For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation isn’t available once customs clearance is complete. Address changes after dispatch may incur reroute fees and cause delays.
Need help?
Wixlogap support replies within 1 business day (Mon–Fri, EST) via the site contact form. For faster help, include your order number and delivery address.
